Refund policy

At flipshopy.com, every order is packed with the utmost care and love, because we believe each customer becomes a part of our beautiful Flipshopy family.

However, due to increasing fraud and misuse of return systems across the industry, we have designed a fair and protective Return & Refund Policy to safeguard genuine customers while ensuring a smooth shopping experience.

1. Return Request Window

You must raise a return request within 48 hours of delivery. Only requests submitted within this window will be reviewed.

2. Mandatory Unboxing Video

To process any return, an unboxing video is mandatory. This video must:

  • Clearly show the shipping label on the package
  • Be continuous and unedited
  • Clearly show the product, packaging, accessories, and issue

Any edited, cut, or unclear video will be considered invalid and may be rejected and reported to the concerned cyber authority if fraudulent activity is suspected.

3. Review of Return Request

Once you submit your return request along with the unboxing video:

  • Our team will review the request for genuineness
  • The review will take up to 7 business days
  • We may approve or reject the request based on the evidence provided

4. Decision Notification

After the review, the final decision (approval or rejection) will be shared with you via email.

We only process return requests that meet all conditions:

  • Raised within 48 hours
  • Valid, continuous unboxing video
  • Product matches what was shipped
  • No signs of tampering or misuse

5. If Return Is Approved

Upon approval:

  • You will receive a store credit / replacement gift card within 7 days
  • This credit can be used to repurchase the same product from flipshopy.com

6. Return Shipping

If the customer has been requested to ship the products back to the vendor, return shipping charges must be paid by the customer unless the issue was caused by us (e.g., wrong product received, manufacturing defect proven with valid video).

7. Rejection of Delivery

If the parcel is refused by the customer after dispatch, the following deductions will apply:

  • Forward + return shipping charges (2Ă—)
  • 10% packing fee

These deductions will be applied before issuing store credit.

8. No "Change of Mind" Returns

If the product is “not what you expected” or “not as described,” you must contact customer support within 24 hours of delivery along with video proof showing the concern.

Such requests will be reviewed case-by-case but are not guaranteed unless the complaint is valid and verifiable.

9. Fraud Prevention & Legal Action

We take fraudulent, misleading, or manipulated return attempts very seriously. Any suspicious activity — including edited videos, swapped items, or false claims — will be:

  • Rejected
  • Blacklisted from future orders
  • Reported to the Cyber Crime Department with all evidence

This ensures genuine customers always stay protected.

10. Our Commitment

We care deeply about our customers and strive to provide transparent, honest, and fair service. Our policies are designed to ensure:

  • Fast help for genuine customers
  • Maximum protection from fraud
  • A smooth and trustworthy shopping experience